This is a job posting for Trainee Customer Services Assistants at the Airports Company of Zimbabwe.
Here’s a breakdown of the key points:
Job Details:
- Reports to: Customer Services Supervisor
- Location:
- Two locations: J.M. Nkomo International Airport x 2 and
- Robert Gabriel Mugabe International Airport x 10
Job Purpose:
The position exists to provide excellent customer care services to all Airport users.
Duties and Responsibilities:
- Provide customer service: Disseminate information, handle complaints, and ensure effective communication.
- Handle customer complaints: Resolve issues promptly and efficiently.
- Gather customer feedback: Collect suggestions, comments, and questionnaires to improve services.
- Ensure customer needs are met: Provide adequate attention and services to airport users.
- Make airport announcements: Utilize the public address system under guidance.
- Monitor airport standards: Check organizations and companies for conformity to airport standards.
- Update flight information: Maintain the flight information display system.
- Record service standards data: Track trends and passenger statistics.
- Conduct spot checks: Ensure the terminal building is clean and facilities are accessible.
- Handle telephone inquiries: Answer calls at the Airport Information Centre.
- Conduct airport tours: Guide school children, college students, and other official visitors.
- Assist with corporate events: Set up and support special events.
Qualifications & Experience:
- Education: 2 A-level passes in Commercial subjects, 5 O-levels including English, and a certificate in Marketing, Customer Services, or Business Management.
- Age requirement: 25 years and below.
Skills and Competences:
- Good communication skills
- Good interpersonal skills
- Computer literacy
- Customer orientation
- Well-groomed
Application Instructions:
- Send a cover letter, detailed CV, and copies of academic and professional certificates to recruitment@acz.co.zw.
- Alternatively, submit applications in person to the Human Resources Manager at Robert Gabriel Mugabe International Airport, Harare.
- Application Deadline: 31 January 2025
Note for female candidates: They are strongly encouraged to apply for all available positions.
