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Airports Company of Zimbabwe is recruiting Trainee Customer Services Assistants x12 posts

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This is a job posting for Trainee Customer Services Assistants at the Airports Company of Zimbabwe.

Here’s a breakdown of the key points:

Job Details:

  • Reports to: Customer Services Supervisor
  • Location: 
    • Two locations: J.M. Nkomo International Airport x 2 and
    • Robert Gabriel Mugabe International Airport x 10

Job Purpose:

The position exists to provide excellent customer care services to all Airport users.

Duties and Responsibilities:

  • Provide customer service: Disseminate information, handle complaints, and ensure effective communication.
  • Handle customer complaints: Resolve issues promptly and efficiently.
  • Gather customer feedback: Collect suggestions, comments, and questionnaires to improve services.
  • Ensure customer needs are met: Provide adequate attention and services to airport users.

  • Make airport announcements: Utilize the public address system under guidance.
  • Monitor airport standards: Check organizations and companies for conformity to airport standards.
  • Update flight information: Maintain the flight information display system.
  • Record service standards data: Track trends and passenger statistics.

  • Conduct spot checks: Ensure the terminal building is clean and facilities are accessible.
  • Handle telephone inquiries: Answer calls at the Airport Information Centre.
  • Conduct airport tours: Guide school children, college students, and other official visitors.
  • Assist with corporate events: Set up and support special events.

Qualifications & Experience:

  • Education: 2 A-level passes in Commercial subjects, 5 O-levels including English, and a certificate in Marketing, Customer Services, or Business Management.
  • Age requirement: 25 years and below.

Skills and Competences:

  1. Good communication skills
  2. Good interpersonal skills
  3. Computer literacy
  4. Customer orientation
  5. Well-groomed

Application Instructions:

  • Send a cover letter, detailed CV, and copies of academic and professional certificates to recruitment@acz.co.zw.
  • Alternatively, submit applications in person to the Human Resources Manager at Robert Gabriel Mugabe International Airport, Harare.
  • Application Deadline: 31 January 2025

Note for female candidates: They are strongly encouraged to apply for all available positions.

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