Job Title: Assistant Branch Manager
Company: First Pack Marketing
Location: Harare
Job Type: Full Time
Closing Date: 10 Feb 2025
Job Description:
The Assistant Branch Manager plays a critical role in ensuring that the First Pack Marketing branch achieves its objectives.
This position emphasizes delivering exceptional customer service, contributing to branch performance, overseeing cash controls, managing stock accountability, supervising staff, and maintaining branch facilities.
Duties and Responsibilities:
- Drive the branch towards achieving organizational goals.
- Provide and enforce exceptional customer service standards among all staff.
- Resolve customer complaints effectively and efficiently.
- Ensure that both the interior and exterior of the branch are maintained according to company standards.
- Manage all operational issues, including branch housekeeping, administrative duties (opening and closing times), and physical inventories.
- Maintain cleanliness within the shop.
- Manage store revenue, including cash/cheque handling, banking, and reconciliation of operator and bank deposits.
- Uphold a zero tolerance policy towards cash losses.
- Maintain adequate store supplies.
- Ensure proper accounting and documentation of stock.
- Enforce a zero tolerance policy towards stock losses.
- Encourage branch employees to take ownership and responsibility for their branch.
- Develop and implement employee performance evaluations and improvement plans.
- Ensure employee awareness of safety and emergency procedures.
- Conduct regular branch meetings to foster communication and cooperation.
- Be accountable for all trading stock and assets within the branch.
- Perform any other duties as assigned.
Qualifications and Experience:
- Sales and Marketing Qualification or equivalent.
- Relevant experience is an advantage.
How to Apply:
Interested candidates should submit their CV to tendai@solidvisions.co.zw.
This is a great opportunity for motivated individuals who are looking to further their careers in branch management within a dynamic marketing environment.