Vacancy: Learner Guide – Wilderness
Location: Hwange/Mana Pools, Zimbabwe
Contract Term: 6 months
Closing Date: 19 February 2025
Company Overview:
Join a reputable hospitality company dedicated to providing exceptional wildlife experiences in the breathtaking landscapes of Hwange and Mana Pools. We prioritize customer satisfaction and strive to educate and engage our guests with the natural wonders of Zimbabwe.
Job Purpose:
The Learner Guide will be instrumental in delivering guided tours that offer both educational and memorable experiences to guests. The ideal candidate will exhibit passion for wildlife, outstanding communication skills, and a proactive customer service approach.
Key Responsibilities:
- Conduct engaging and informative guided tours, sharing knowledge about local wildlife and flora.
- Ensure guest safety and well-being throughout the tours.
- Respond to guest inquiries with accurate and captivating information about animals, birds, and plants.
- Create personal connections with guests by understanding and catering to their interests.
- Provide exceptional customer service during guests’ camp stays.
- Manage emergencies and unexpected situations with professionalism.
Qualifications and Skills Required:
- High school diploma or equivalent.
- Valid Learners Guiding License.
- Class 4 driver’s license and completion of a defensive driving course.
- Minimum of 5 years’ experience in the guiding field.
- First Aid and CPR certification (outdoor/remote area certifications are advantageous).
- In-depth knowledge of wildlife and plant species in the area.
- Excellent communication and storytelling abilities tailored to different audiences.
- Strong interpersonal skills to foster relationships with guests.
- Competent problem-solving and conflict-resolution skills.
- Capable of handling emergencies and difficult situations calmly and professionally.
- Proficient in using technology relevant to guiding, such as navigation devices and audio systems.
- Physically fit and adaptable to outdoor work conditions and various weather.
Application Process:
Interested candidates should submit their applications by the closing date, 19 February 2025. Applications should include a current CV and a cover letter detailing relevant experience.
Note:
This job specification outlines general responsibilities and is not exhaustive. Duties and qualifications may evolve over time as the needs of the organization change.
For further inquiries, please reach out to our HR department. Join us in creating unforgettable oceanic adventures amidst the natural beauty of Zimbabwe! APPLY HERE.
To apply for this job please visit wilderness.simplify.hr.